Practice operations · Built, rolling out
Refill requests handled on the first call
Patients check on refills by phone, and refill requests reach your staff with everything they need.
Staffing this weekSample data
MonTueWedThuFri
Dr. LeeMainMainNorth—Main
Dr. PatelNorthNorthMainNorthPTO
Dr. RuizWest—WestWestNorth
Calls answered1,284
Avg. hold0:42
wRVUs, month3,910
Refill requests
What it does
- Refill status by phoneFor pharmacies on Liberty, the agent tells patients whether their refill is ready.
- Complete requestsEach request captures the medication, dose and date of birth, written up in English for staff.
- Pharmacy on fileThe patient's pharmacy is confirmed from the chart once their identity is verified.
More in Practice operations
- TeachEdit what the agent knows and says in plain English.
- Phone system analyticsWhat happens to every call on your existing phone system.
- Provider wRVU scorecardsProvider productivity in work RVUs, straight from claims.
- Softphone & queuesPractice lines, ring groups and call queues in the browser and app.
- Staff schedulingWhich provider works at which office, every day.
- Lab routingLab and pathology results sent to the right person.
Run your whole practice on one engine.
Calls, referrals, insurance and payments, connected to the systems you already use.
Or hear the agent now at (415) 830-4281