Frequently Asked Questions

VoxHealth is an AI receptionist for healthcare front desks. It answers patient calls, schedules appointments, and manages patient communication automatically — 24/7 — so front desk teams can focus on patients in the office.

VoxHealth is built for healthcare practices that need a more reliable front desk. Today we serve dental practices, multi-location dental groups, and DSOs, with broader healthcare verticals expanding from there. From solo offices to enterprise groups, VoxHealth scales with you.

Most practices are live in less than a week. Setup itself takes under 24 hours: our team handles the integration with your phone system and practice management system, and we tune the AI to your workflows before you go live.

We start with a short discovery call to understand your practice. From there, we integrate with your PMS and phone system, customize the AI to your workflows and terminology, train your team, and run a soft launch where we monitor and optimize before fully handing off.

Pricing depends on call volume, number of locations, and integrations. We offer flexible plans designed to deliver clear ROI by reducing missed calls and front desk overhead. Contact us for a tailored quote.

VoxHealth answers every incoming call, books and reschedules appointments, sends confirmations and reminders, handles routine patient questions, and transfers to your team when human help is needed — across calls, texts, and after-hours.

Yes. VoxHealth runs 24/7/365. Patients can call at any time to schedule, ask a question, or leave a message — including evenings, weekends, and holidays.

Yes. Unlike traditional phone systems with limited lines, VoxHealth handles unlimited simultaneous calls. No patient ever gets a busy signal or has to wait on hold.

Yes. VoxHealth intelligently transfers calls when a human is needed — whether the patient asks for a specific person, the situation is urgent, or the AI determines staff intervention is appropriate.

No. VoxHealth is built to support your team, not replace it. The AI handles high-volume, repetitive work — calls, scheduling, reminders — so your staff can focus on patients in the office and complex cases that need human judgment.

Yes. VoxHealth supports multiple languages, including English and Spanish, and can detect a patient's preferred language automatically.

Conversations are natural and conversational. We are transparent about being an AI assistant, and patients consistently appreciate the immediate response and 24/7 availability. For complex situations, the call can always be transferred to a team member.

VoxHealth is available 24/7 with no wait times, handles unlimited simultaneous calls, integrates directly with your PMS, and learns your workflows. There are no per-minute charges or staffing limits — and no inconsistent service from a rotating team of agents.

VoxHealth integrates with leading practice management systems including Dentrix, Eaglesoft, Open Dental, Curve, Dolphin, Practice-Web, ABELDent, Denticon, and Dentrix Enterprise. We're regularly adding new integrations — contact us if your PMS isn't listed.

Yes. VoxHealth works with your existing phone number and most VoIP or landline providers. Patients keep calling the same number — there's no change for them.

Yes. VoxHealth is HIPAA compliant. Patient data is encrypted in transit and at rest, access is role-based, and all activity is logged for audit and compliance.

VoxHealth uses enterprise-grade security: end-to-end encryption, secure data storage, role-based access controls, regular security audits, and comprehensive audit logging. We are HIPAA compliant and follow SOC 2 standards.

Comprehensive onboarding, ongoing technical support, and regular check-ins to keep your setup tuned. Our support team is reachable by email, phone, and chat.