What's new with VoxHealth

A dedicated claims view with status tiles, a page per claim, claim aging, payment lag, and zero-pay tracking, plus prior authorizations matched to their referrals.

Call details now list each action the AI agent took: appointments booked, confirmed, or cancelled, transfers, messages taken, office directions sent, intake forms submitted, and identity checks.

The mobile app adds a day view of the schedule, open appointment slots, patient intakes, and patient balances with one-tap statement texts.

A Treatment Plans page with case status and filters, and a printable patient treatment plan built from practice templates.

Provider scorecards with wRVU trends, payer mix, production and collections, downloadable quarterly reports, and CSV export.

See how calls move through your phone menu, where callers hang up, wait time by queue, and how many calls the AI handles versus staff.

Before transferring, the agent now offers to help with anything it can handle itself, such as booking or rescheduling, and tells callers when the office opens instead of ending at a dead end.

Eligibility checks that hit the wrong payer are retried automatically against the right one, and each verification is tied to the visit it was run for.

A staff app for iPhone, Android, and tablets. Review calls and transcripts, check the day's schedule, and see the staffing roster from anywhere.

Outbound campaigns can stay on and automatically call patients as they are added to the list.

Plan which providers and staff work at each office, track time off, and share a read-only roster link with the team.

Faxed and emailed referrals are read automatically and turned into referral records, with suggested chart matches, a workflow rail, queue aging, and a referral report.

The booking widget shows open times first and asks for patient details after, and picks the closest office for practices with many locations.

Campaign pages show how many patients were reached and booked at each step, with a full history of every call attempt.

Calls in progress are marked with a live badge in the call list.

After a caller is verified, the agent uses the name on file rather than the name as heard on the call.