Practice operations · Built, rolling out
See every call on your phone system
Track what happens to every call on your existing phone system: answered, sent to the AI, voicemail or abandoned.
Staffing this weekSample data
MonTueWedThuFri
Dr. LeeMainMainNorth—Main
Dr. PatelNorthNorthMainNorthPTO
Dr. RuizWest—WestWestNorth
Calls answered1,284
Avg. hold0:42
wRVUs, month3,910
Phone system analytics
What it does
- Outcomes by number, queue and hourCall records are copied in every 15 minutes and kept beyond your vendor's retention window.
- Wait times and hang-upsSee hold times and callers who hang up in the phone menu.
- Staff scorecardsCalls answered, talk, hold and wrap-up time, and outbound calls for each team member.
More in Practice operations
- TeachEdit what the agent knows and says in plain English.
- Provider wRVU scorecardsProvider productivity in work RVUs, straight from claims.
- Softphone & queuesPractice lines, ring groups and call queues in the browser and app.
- Refill requestsRefill requests and status checks handled by phone.
- Staff schedulingWhich provider works at which office, every day.
- Lab routingLab and pathology results sent to the right person.
Run your whole practice on one engine.
Calls, referrals, insurance and payments, connected to the systems you already use.
Or hear the agent now at (415) 830-4281